How do I return or exchange an item?
We make returns fast and easy! Visit our RETURN POLICY page for terms.
If I place my order today how soon will I get it? Will it ship the same day?
In most cases, domestic orders placed on products in stock take 2-5 days to be delivered.
Products that are not in stock can take 10-15 days to be delivered.
I want to return my item. Do I have to pay for shipping?
In most cases, return shipping charges are the responsibility of the customer. Visit our RETURN POLICY page for terms. We recommend you ship via insured ground service with a tracking number. We cannot be held responsible for lost or damaged packages.
Why can’t I return my item?
Two common reasons why an item can’t be returned:
- It’s an item that can’t be returned.
- It’s past 14 days from when you purchased the item.
Please review our Return Policy to see if your item qualifies for a return. If you have further questions regarding returns, please reach out to us on @support.holoceneinnovations.com
Do you do repairs?
We currently offer repairs on new or used items.
How soon will an item that is out of stock or back-ordered be available?
We aim to always have the gear you need when you need it. If for whatever reason an item is listed as out of stock, please double-check the availability listing to be sure we haven’t already provided an estimated restocking date.
If you haven’t placed an order for the item in question, please contact us at support@holoceneinnivations.com, Live Chat or by calling +2348076244329. For an order already placed, please reach out to us.
Is there a HOLOCENE store location in my city?
There is only one store and it is located in Ikeja, Lagos.